Operations Officer

Candidate profile details:

• Degree/Level of Education: University degree
• Certifications Required: No (CSC, CFA, FRM are nice to have)
• Years of Overall Experience: 5-7 years of experience in banking/capital markets
• How will performance be measured: Daily productivity, accuracy, punctuality, and speed.
• Preferred/Ideal Candidate Background: Reconciliation experience, capital markets, trading knowledge & Industry Experience, Banking or financial services, Trade Settlements- CDS/DTC (very important for this role).

Summary of the role:

• Typical Day-to-Day Responsibilities: Support Client Securities settlement operations, Excel processing and data input across various platforms
• How much time is being spent in meetings: 30 minutes of meetings per day
• Who are they interacting with (internal/external): Both
• Will the contractor have access to any customer data? YES!
• Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality

Must- Have Skills:

• Strong Microsoft Excel- VLOOKUP’s, Pivot tables, macros
• Prior Reconciliation (finding financial discrepancies etc.) experience
• 5+ years of experience within the banking or financial industry
• Capital markets or trading knowledge
• Trade Settlements experience- CDS/DTC

Soft Skills:

• Strong communication skills (verbal and written)
• Team player
• Detail oriented

Nice-to-have Skills:

• CSC courses completed or CFA or CGA certifications, (accounting) coding knowledge

Job Specific Accountabilities:

• Provide fails reporting to clients according to established SLAs while ensuring management oversight.
• Investigate and respond to client and partner inquiries in a timely fashion (same-day, unless further investigation is required), ensuring that issues are escalated to management when approval and oversight are required.
• Complete daily reconciliations, projections and reporting according to agreed-upon timeframes while ensuring management oversight.
• Ensure that all group processes are documented in a formal procedure and assist with the creation or review of procedures when requested by management. Advise management if any procedures are not formalized or updated in SharePoint.
• Perform daily NI24-101 trade matching and provide reporting to clients and management as required.
• Perform CDS Arrow binds/netting procedures for impacted clients as required for NI24-101 trade matching purposes prior to 11am daily on T+1. Report any discrepancies or unmatched trades to client for resolution while ensuring management oversight.
• Investigate, reconcile and correct suspense and clearing outages in a timely fashion with a focus on accuracy while working to eliminate future outages. Communicate the completion of corrections ensuring management oversight.
• Work towards developing a cross-functional knowledge of the team’s desks and duties through cross-training and job-shadowing.
• Ensure and arrange adequate desk coverage of processing activities through cross-training, job-shadowing and team work during absences or periods of increased volumes.
• Ensure adequate desk coverage of your daily processing activities prior to planned absences.
• Ensure buy-in intents are created and sent to clients and management when advised of regulatory short positions requiring coverage by the Clearing and Segregation team.
• Utilize the standardized forms and procedures for creating, approving and settling international trades.
• Review international settlements market reports daily for status updates and advise clients of any issues that could impact settlement.
• Ensure awareness of international market buy-in rules in order to mitigate risk to the firm.
• Ensure awareness and understanding of the Extended Failed Trade Reporting CIRO regulation and be prepared to provide client education and reporting information for Extended Failed Trade Reporting items.
• Provide timely trade status updates for these items when requested by management.
• Ensure settlement statistics are updated on the shared drive daily.
• Ensure regular monitoring and maintenance of group email inboxes.
• Review the daily DTC and CDS >10MM pending trade reports and advise clients of trades that fall into their account ranges. Ensure that a status update is provided to management for each item by 4pm daily.
• Access, match and affirm DTC trade confirms for your clients on T+1 in order to ensure settlement. Works towards increasing comfort with using the DTC OMGEO TradeSuite functionality in DTC PBS screens to facilitate this process.
• Ensure that you do not communicate with the end client via email or telephone conversation as our relationship is with our clients and not the end client.

Standard Accountabilities:

• Complete your work in an accurate, timely and efficient manner at all times.
• Ensure your daily work kept for audit purposes is accessible, organized and filed according to Client Wealth record retention policy.
• Ensure necessary procedures, due diligence, quality controls and quality verifications are followed to support the accuracy of all transactions at all times.
• Contribute to the timely and accurate completion of departments administration work in addition to your daily functions.
• Ensure issues are handled appropriately by performing quality investigations, escalating issues timely when necessary.
• Be knowledgeable of and comply with Client and industry codes of conduct and with laws and regulations.
• Understand and apply bank/department operating policies and procedures at all times.
• Understand and comply with the Wealth Canada AML Policy. This will include completing all required training materials/courses.
• Responsible to report a UTR for any unusual financial activity or behavior.
• Create a positive customer experience at every interaction and look for ways to contribute to positive ciCEI score. Actively participate in call coaching and utilize ticketing when required.
• Contribute to a positive working environment by actively participating in work committees and events.
• Actively participate in regular team meetings and coaching sessions.
• Contribute to respectful, cooperative, non-discriminatory and supportive workplace environment (physical work space as well as the location of any meeting or event that is organized by Client).
• Actively participate in the performance management process.
• Meet professional/personal development objectives by utilizing P3 and thru PDP and coaching discussions with your Manager.
• Initiate and take ownership of personal development trough ongoing education by utilizing LMS (Learning Management System), external courses and cross –training as appropriate.
• Share in the responsibility for delivering a consistent Operational Excellence by following Client Framework and through your own accountabilities & objectives.
• Be on time and ready to begin your work day at the start of your scheduled shift.
• You must be at your desk and logged into your work station and ready to perform your job functions at the start of your scheduled shift.
• Adhere to Pay for Additional Hours of Work Policy.
• Overtime worked that is requested and approved by managers will be paid.
• Demonstrate flexibility with working environment changes and requirements.
• Availability to work shifting schedule to ensure coverage is fundamental to your position.
• Ensure that your work environment and department area is professional and inviting in appearance.
• Adhere to Clean Desk Policy.
• Ensure client information is locked away, desks are locked nightly, areas around desks, fax machines and printers are tidy and free of documents containing client information.
• Abide by dress code policy.
• Your choice of work attire must be neat, clean and conform to the established dress standards of your business, having regard to personal hygiene and grooming.

Customer:

• Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal
• Service Level Agreement(s) (SLAs) Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained Identify opportunities to improve service delivery
• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
• Interact with partners by responding to requests in an effective and timely manner

Shareholder:

• Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity
• Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate Support the timely and accurate completion of business processes
• Actively review internal processes/activities and provide ideas for process improvement Investigate and escalate non-standard or high-risk activities as appropriate
• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management) Be knowledgeable of and comply with Bank Code of Conduct

Skills:

• Ability to adhere to strict deadlines and handle high volumes of work
• Excellent quantitative and analytical skills
• Excellent organizational and time management skills
• Ability to work independently, as well as part of a team
• Self-motivated and goal-oriented
• Ability to adapt to changing policies and procedures
• Attention to detail is crucial.
• Understanding of MM and FX Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans)
• Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.
• Knowledge of Global and WSS platforms would be an asset.

Education/Experience:

• 0-2 years experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps and Forward)

Please note:

• AI is not used to screen, assess, or select candidates.
• This role reflects an existing vacancy at the time of posting.