Operations Officer

Candidate Profile Details:

• Degree/Level of Education: High school completed
• Certifications Required: NO
• Years of Overall Experience: 2-4 years exp
• How will performance be measured: no metrics, manager feedback on performance
• Preferred/Ideal Candidate Background: MS office- excel (vlooksups would be great), word, powerapp experience
• Strong communication skills- communicating with internal colleagues
• Tech savvy- ability to learn new systems quickly.

Summary Of The Role:

• Typical Day-to-Day Responsibilities: Provision and de-provisioning of access to various finance applications
• Once training, will also need to troubleshoot access issues
• How much time is being spent in meetings
• Who are they interacting with (internal/external)
• Will the contractor have access to any customer data? NO!!!!!
• Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
• Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
• Reports to a Team Manager within the Team Structure

Customer:

• Positively contribute to the overall customer experience and loyalty index in each interaction
• Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
• Create and/or recognize exceptional customer service through established programs
• Ensure all required processing and enquiries are fulfilled meeting Service Level Goals
• E4Provide subject matter expertise for internal and external partners within defined area

Shareholder:

• Complete assigned tasks accurately & within established standards – Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
• Identify areas of risk and escalate as necessary
• Be knowledgeable and comply with Bank Codes of Conduct
• dentify, suggest and actively participate in process improvements
• Understand and apply bank/service centre operating policies and procedures
• Demonstrate flexibility by adapting to change within business area and unit
• Adopt new process and technology improvements
• Ensure necessary due diligence is taken to support the accuracy of all transactions

Skills:

• Ability to adhere to strict deadlines and handle high volumes of work
• Excellent quantitative and analytical skills
• Excellent organizational and time management skills
• Ability to work independently, as well as part of a team
• Self-motivated and goal-oriented
• Ability to adapt to changing policies and procedures
• Attention to detail is crucial. ? Understanding of MM and FX Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans)
• Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.
• Knowledge of Global and WSS platforms would be an asset.

Education/Experience:

• 2 years experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps and Forwards)”

Must-Have Hard Skills:

• MS office exp – Excel and Word
• Strong communication skills
• Tech savvy
• Powerapp experience –(using and running them not building them out)

Nice-To-Have:

• Access provisioning

Interview process:

• 1 round of interview – Virtual

Please note:

• AI is not used to screen, assess, or select candidates.
• This role reflects an existing vacancy at the time of posting.