Build Analyst

Candidate Profile Details:

• Degree/Level of Education: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• Certifications Required: Not required but Nice to have: Relevant certifications, such as CompTIA A+, CompTIA ITF+, or Microsoft Certified: Modern Desktop Administrator Associate.
• Years of Overall Experience: 6 years
• How will performance be measured
• Preferred/Ideal Candidate Background: Desktop support/ workstation space
• Patch remediation
• Powershell experience
• Will the contractor have access to any customer data? Yes

Summary Of The Role:

• We are looking for a proactive and skilled Desktop Engineer to join our IT team. This role is focused on troubleshooting and resolving compliance issues across our organization’s Windows devices, ensuring that systems remain up-to-date and aligned with security standards. In addition to fixing non-compliant devices, you will also develop automation to streamline the resolution of recurring issues, enabling proactive compliance management.

Key Responsibilities:

• Device Compliance Management:
o Diagnose and resolve compliance issues related to OS patching, Office patching, driver updates, and other system configurations.
o Analyze root causes of non-compliance, document findings, and implement corrective actions.
o Maintain detailed records of non-compliance resolutions and follow up on unresolved issues to ensure timely compliance.
• Automation Development:
o Develop and implement automation scripts (primarily using PowerShell) to proactively address common compliance issues across the device fleet.
o Collaborate with IT teams to identify systemic issues that can be resolved through automation and standardized processes.
o Test and deploy automated solutions that support patching, driver updates, and other routine maintenance tasks.
o Design client-focused solutions that meet business requirements.
• System Maintenance and Updates:
o Maintain ownership of certain Enterprise applications, including engaging with vendors and reviewing version releases to identify any potential impacts in our environment
o Monitor and apply Windows OS updates, Office patching, and device driver updates to ensure systems are consistently up-to-date.
o Work with the endpoint management team to roll out patches and updates effectively, minimizing disruption to users.
o Assist with Windows 11 upgrades and configurations to meet current compliance standards and ensure smooth transitions.
• Troubleshooting and Support:
o Provide advanced support for escalated issues related to patching, drivers, and other compliance-related problems.
o Communicate with end-users as needed to minimize impact and keep them informed during troubleshooting and updates.
o Collaborate closely with helpdesk and endpoint management teams to improve support workflows for compliance.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 6+ years of experience in desktop support or maintenance with a focus on compliance and patch management.
• Extensive knowledge of Windows 11, including OS configurations, patching, and driver management.
• Proficiency in PowerShell scripting for automation and maintenance tasks.
• Familiarity with patch management tools, endpoint management solutions, and automation frameworks.
• Strong problem-solving skills and a detail-oriented approach to troubleshooting and compliance.

Preferred Qualifications:

• Extensive experience with endpoint management platforms, such as Microsoft Endpoint Manager (Intune) or SCCM.
• Relevant certifications, such as CompTIA A+, CompTIA ITF+, or Microsoft Certified: Modern Desktop Administrator Associate.
• Understanding of security compliance requirements and best practices for device management.

Target interview:

• 2 rounds
• Interview process: most likely virtual interviews

Please note:

• AI is not used to screen, assess, or select candidates.
• This role reflects an existing vacancy at the time of posting.