Business Analyst – JIRA & SDLC

Business Analyst – JIRA & SDLC

ProViso Consulting

Summary Of Day to Day Responsibilities:

• This position reports to a Business Analysis Manager within the client North American Contact Centre Project Delivery & Execution team.
• The successful candidate must demonstrate intermediate knowledge of business analysis principles and practices.

Job Requirements/Description:

• Support Business Analysis functions within medium-tier projects, with moderate risk and multiple stakeholders across multiple Lines of Business
• Work collaboratively with Stakeholders including business, technology, and compliance partners to support project benefits and changes to business processes, policies and systems
• Knowledge and experience following Scaled Agile Framework Delivery methodologies, Requirements Management Discipline, PDLC and SDLC methodologies
• Apply a variety of elicitation techniques to probe, challenge, understand business needs and translate them into quality business requirements
• Provide leadership, guidance and support in defining the business needs, business benefits, and problem/opportunity statements based on strategic drivers
• Create and maintain a business analysis plan of requirements activities (including documenting a Business Strategy)
• Proactively identify and track requirements risks, issues, assumptions, dependencies, constraints and anticipate and effectively manage risks related to requirements
• Identify, validate and document current state processes
• Understand the difference between functional and non-functional requirements
• Provide strategic recommendations for business applications and procedures
• Lead a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience
• Communicate progress on BA work packages, including requirements management, in a concise and timely manner, escalating issues to project manager, partners and people manager where appropriate
• Support Business Systems Analyst activities that includes assisting with questions related to business requirements in order to build system requirements
• Support Quality Assurance activities that include reviewing the test plan and test cases and provide guidance on testing and defect reporting
• Support change management and overall project readiness activities


• Strong organizational skills, capable of multitasking and ability to deliver high quality work under pressure
• Ability to problem-solve, influence, collaborate and negotiate to deliver results
• Experience working as a business analyst in a financial Call Centre business environment is an asset
• Knowledge and understanding of current industry and/or business trends related to the Business Analysis discipline is an asset
• Certification in Business Analysis is an asset
• Deliver/support any project that are identified by the application team. This team is focused on the call center, online text supports, etc. (AKA any way the customer communicates with the business)
• Working with internal partners and some vendors
• Gathering requirements

Must have:

• Experience in managing Agile Projects (from a BA/project ownership perspective)
• Knowledgeable in business analysis and project practices and tools (MS Project, Visio, Use Case Modeling)
• Knowledge of Agile requirement/user story management tools (Confluence/JIRA)
• Excellent written and verbal communication skills that demonstrate clarity and accuracy
• Skilled in meeting facilitation – a few times a week

Nice to have:

• Previous banking experience
• Familiar with client processes / client experience

Degree/Certifications Required:

• Certification in Business Analysis is an asset

Interview Process:

• WebEx Video; Maximum 2 rounds

Job Details



6 months



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