Business Analyst – ServiceNow

Business Analyst – ServiceNow

ProViso Consulting


• The Global Capital Markets Technology team is looking for an energetic and result oriented business analyst operational contractor for a 6 month contract in automating the monitoring and tracking of key measures including software currency, ongoing upgrade, EPM quarterly reviews, remediation initiatives and consolidated updates to our Application Portfolio Management tools
• Act as reference point for resources onboarding queries by closely collaborating with different stakeholders and an advocate for best practices in administrating and overseeing the resources hiring in GWRT – Global Capital Markets Technology department
• Providing regular updates on the resources hiring status – contractors, FTE, open headcount, approvals process to GCMT Leadership and management
• Person will be part of the leadership group under VP – GWRT Operations – will be working with senior managers, try to identify inefficiencies and streamline into an automated process.

Typical day in Role:

• Automation of workflow for process improvements specifically JIRA dashboard reporting
• Track and maintain different categories of Resources hiring, Incidents, KPI and reporting to management
• -Maintain all the approvals, different categories of resources hiring tracker on a GCMT SharePoint site, declutter old or missing updates with a refined updates
• Provide a centralized approach to alleviate the duplicative efforts by each team
• Communicate with different stakeholders involved in the end to end of resources hiring process
• Assist in booking VP calendar, meetings and other administrative activities as needed
• Deliver the assigned project to specs within the projected timelines
• Continuously expand by leveraging the service across wider department in order to expand the benefits across the group
• Looking to automate through Jira or through ServiceNow
• Looking to track through Jira dashboard

Must Have skills:

• 3-5 years’ supporting Jira (dashboard reporting) ServiceNow
• 5 years’ experience Microsoft Office Suite (Microsoft Office – Excel, Word, Mail, Calendar, PowerPoint, SharePoint and Confluence)
• (minimum 3 years’) Advanced Excel expertise including demonstrated capabilities with pivot tables, Vlookup and formulas to track and report resources management.

Soft Skills:

• Excellent written and oral communication and collaboration skills are essential
• Organizational and analytical skills, effective time and priority management

Nice to have:

• Six Sigma is a plus (someone who has a strong background in workflow)
• FI experience

Degrees or certifications:

• Computer Science degree or equivalent

Job Details



6 Months



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