Business Analyst – ServiceNow

Business Analyst – ServiceNow

ProViso Consulting

Job details:

Client is looking for someone who is very knowledgeable in ServiceNow modules, more on the analysis side not development. Someone who can work with the business and understand what they need and configure the ServiceNow quickly. Client has a third party helping them with development, so they are not looking for someone to develop.

Requirements/ Responsibilities:

• Partner with IT and business stakeholders across the bank to gather non-functional and functional requirements for ServiceNow implementation
• Conduct analysis, mapping and re-engineering of business processes
• Assist with all aspects of the diagnostic, design and implementation stages by working within cross functional teams
• Develop hypotheses, synthesize findings, and communicate opportunities for improvement
• Facilitate training/workshops and provide consultation to the target IT and business groups
• Design and prepare deliverables and presentations to communicate findings, solutions and results to senior executives
• Create end-user documentation e.g. training guide
• 5+ years of Business Analyst experience
• 5+ years of years of experience with ServiceNow
• Strong interpersonal, verbal and written communication, problem solving and project management skills
• Work effectively in a team environment and independently as required
• Understanding of IT services, operating models, application development lifecycle is an asset

Job Details



3 Months



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