Communications Specialist – Executives

Communications Specialist – Executives

ProViso Consulting

Summary of day to day responsibilities:

• Please provide a portfolio with writing examples

Primary purpose:

• Provide professional communications support, including the execution and evaluation of communication initiatives, programs, projects, and work-plans as assigned.

Key accountabilities customer:

• Provide support to functional Managers and respective business partners by executing project plans to enable communication strategies
• May manage daily media reviews/analysis and news release process
• Where applicable, filter media inquiries, research issues and manage news release schedules and approvals Support, and for less complex projects may lead, the creation of plans/solutions, adding ideas from research and other team members/subject matter experts and ensuring that client issues, concerns and priorities are identified
• Work with assigned business partners and/or third-party suppliers to coordinate changes and approvals for content and design
• Successfully implement project tasks and key deliverables under the direction of the Manager
• Filter and research internal/external communication/employee inquiries and supports day-to-day communications for review and approval by key business partners
• May manage on-going relationships with outside agencies, third party service providers and external representatives to research or obtain information
• Participate in evaluating the effectiveness of projects/plans/programs/initiatives after implementation; assist in compiling and analyzing feedback from various internal areas and outside vendors, develop recommendations as appropriate and incorporate changes into future plans
• May maintain appropriate project records, databases and information; reports to management and others on project status and updates
• Understand the functions, intricacies and requirements of the respective product(s) or business line(s) supported
• Support or manage the integrated implementation of work activities / policies / processes / procedures / changes across multiple functional areas
• May drive leading-edge use of visual media: video, photography, interactive digital features and infographics, to tell client stories in compelling, engaging and immediate ways

Shareholder:

• Prioritize and manage own workload to meet service level requirements for service and productivity
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
• Conduct internal and external research projects; support the development/delivery of presentations / communications to management or broader audience
• Conduct reporting and / or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exist
• Acquire and apply expertise in the discipline, provide guidance, assistance and direction to others
• Identify, recommend and effectively execute standard practices applicable to the discipline
• Adhere to internal policies/procedures and applicable regulatory guidelines
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• May lead work streams by acting as a project lead / subject matter expert for small scale projects / initiatives in accordance with project management methodologies

Employee / Team:

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand champion for your business area/function and the bank, both internally and/or externally

Breadth & Depth:

• Experienced working professional role providing communications services, advisory and/or program support
• Requires experienced, conceptual and practical knowledge within respective area and knowledge of broader related areas
• Accountable for own work and sometimes others; acts as an escalation point or knowledge resource for others in their own area
• Leads projects or work streams within broader projects with moderate risk and may be accountable for ongoing activities, processes and functional programs
• Works within broad guidelines / policies and independently performs tasks from end to end
• Solves moderately complex problems by taking a new perspective on existing solutions
• Exercises judgment based on the analysis of multiple sources of information
• Conveys business context when providing guidance within field of specialty to internal or external stakeholders
• Work performed under minimal management guidance and supervision
• Identify and lead problem resolution
• Generally reports to a Senior / Manager role
• Each specialist works with a communication lead that support a CIO or SVP. They work with that person regarding their communication needs and how they communicate with their teams
• Tasks they could be working on:
o Putting together meetings / events (invites, briefs, etc.)
o Townhalls / all hand calls (required to put out invites / recap notes)
o Mass email communications
o The writing for PowerPoint presentations and podcasts
o Newsletters (every other week) – articles talk about what is going on in their groups
o All internal communication

Must have:

• MS Office (specifically Word and PowerPoint)
• Writing Experience with executives – 5 years
• Strong communication skills (verbal and written)
• Strong understand of how to organize content structure

Nice to have:

• Creative Ability (take things that can be boring and make them have a flare)
• MS Excel
• Photoshop, Adobe Products
• Previous banking experience

Degree/Certifications Required:

• Bachelor’s degree is preferred

Interview Process:

• WebEx Video; 2 rounds (1st round with HM and someone else; 2nd with upper management team)

Job Details

8030

Contract

11 Months

Toronto

 





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