Helpdesk/Technical Support – French

Helpdesk/Technical Support – French

ProViso Consulting

Story behind the need:

• Business group: The Client Services and Solutions department is seeking two bilingual Help Desk Technical Support Associates to provide assistance in resolving computer problems for small business customers, corporate and commercial. This call center does not serve retail and provides technical support for GNS in cash management services for online banking, navigational inquiries, extensive trouble shootings for customers who have logging into the tool and etc. The successful candidates will be responsible for managing inquiries for 6-7 assigned products.

Candidate Value Proposition

• The successful candidates will have the opportunity to get extended and exposed to other teams which opens doors for full time conversion opportunities as well as career growth.

Typical Day in Role

• Troubleshoot when problems arise and contribute to their resolution in a hands-on manner when necessary
• Answer questions or resolving computer problems for callers
• Answer inquiries regarding the assigned profiles
• Research questions using available information resources redirect problems to correct resource
• Identify and escalate situations requiring urgent attention
• Stay current with system information, changes and updates

Candidate Requirements/Must Have Skills:

• 2+ years Customer Service experience
• 1-year experience with website troubleshooting (Basic Browser troubleshooting techniques – specific to online banking)
• Fully Bilingual resources required to support French Corporate clients
• 1+ year Analytical Problem Solving, to be able to provide solutions to

Soft Skills:

• 8/10 Verbal and written communication in French and English
• Must be organized
• 3)Ability to adapt in changing environment
• 4)Ability to multitask and work well under pressure

Nice-To-Have Skills:

• Case Ticketing System experience
• -Customer Service at a FI

Degrees or certifications:

• Minimum of a College Education

Job Details



12 Months



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