HR Coordinator

HR Coordinator

ProViso Consulting


• HR Service Delivery provides expertise and support to the HR Community while ensuring a positive employee experience. This group is committed to enable and operationalize HR Service strategies to enhance the employee experience; develop global implementation strategies and execute with excellence. The HR Service Delivery team encompasses the areas of client HR Shared Services, the Canadian HR Contact Centre, Payroll, Employee Programs, Disengagements, Executive Services, Benefits & Leave Administration and HR Operations and Processing. The HR Service Delivery team is committed to delivering value-added advice and support to the employee, People Manager and HR Community through centralized services. The HR Service Delivery teams in London, Toronto and Markham fully support each other in providing a high quality experience for client employees, Retirees, People Managers and HR Advice & Business Partners in responding to inquiries and handling transactions.

Job Description

• Within HR Service Delivery, the Leave Administration team is responsible for delivering a Legendary employee and partner experience through a team of HR Coordinators supporting with;
• Leave of Absence and Disability (STD/LTD) policy, process and program support to the HR Community, People Managers, and employees. Work with internal and external support groups to ensure disability cases are managed effectively and accurately. Communicate relevant process and procedure information to business partners to create a seamless employee experience
• Work with our external vendor to ensure processes align with client policy while keeping the employee experience at the forefront
• Lead escalations, coordinating between HR business units and engaging HR support groups for problem resolution.
• Assist with pay/benefits/vacation related enquiries and resolutions.
• Function as a referral source for enquiries outside the scope of those handled by the HR Contact Centre.
• Deliver a legendary employee experience by communicating with employees from end to end while liaising with HR support groups to provide timely and accurate resolution of inquiries.
• Proactively identify opportunities to enhance productivity, effectiveness and efficiency and participate in the implementation and evaluation of process improvements.
• *Job Requirements
• Excellent organizational and time management skills in order to ensure that service level commitments are met and accuracy is maintained.
• Willingness to learn and flexibility to grow in a changing environment.
• Proven ability to provide excellent, prompt and effective support to HR partners, people managers and employees.
• Demonstrated ability to be solution oriented and able to work successfully through changing priorities.
• Well-developed communication and relationship building skills.
• Self-starter who is able to work independently and function well within a team.
• Proficiency in Microsoft applications (PowerPoint, Excel, Word).
• Research and analytical ability to review information and draw appropriate conclusions.
• Strong service orientation and interpersonal skills.
• Strong organization and time management skill; effective prioritization ability.
• Previous experience in HR is an asset.
• Familiarity with HR manual, policy and process would be an asset.

Must Have:

• Proficiency in Microsoft applications (PowerPoint, Excel, Word).
• Experience or knowledge with HR Service Delivery/Community
• Self starter and ability to work independently.

Nice To Have:

• Familiarity with the HR system and People Soft would be an asset


• College or university degree

Job Details



12 months



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