HR Program Delivery Specialist – Webex

HR Program Delivery Specialist – Webex

ProViso Consulting


• Reporting to the Manager, Business Management this role provides support the client Talent Management, Colleague and Culture team. You will partner with teams within this HR Centre of Excellence to ensure program needs are consistently met to provide an exceptional experiences and meet program goals. You will support the logistics, communication, registration and virtual event management of talent development programs such as Top Talent Programs, people manager development journeys and Executive development programs

Primary responsibilities of the role include:

Event Scoping, Analysis and Management

• Coordinate logistics, production schedules, runsheets, showflows for virtual events
• Recommend and configure virtual event management tools to meet the unique needs of our vendors and participants
• Gather requirements, make recommendations and coordinate contracts/BEOs/F&B and other venue agreements (when required) for onsite venues for events
• Provide on-site support and troubleshooting for in-person and virtual events
• Provide expertise in the area of event management industry best practices and emerging trends (virtual and in-person events, internal and external)
• Coordinate Senior Leader participants unique needs
• Provide consultation for possible in-person events
• Collaborate with event management partners and vendors to provide exceptional attendee experience for Top Talent Programs & SVP Development Programs (virtual and in-person)

Production of Virtual Events

• Setup and configure client-approved virtual training tools such as Webex and possibly Webex training and webex events
• Setup webex functionality to meet training program needs (such as polls, breakout rooms,etc)
• Organize and conduct dry-runs with vendors and partners presenting during training sessions

Program Analysis and Support

• Liaise with partners and stakeholders in the resolution of program tasks and issues
• Provide program-specific analysis and support for Talent Management, Colleague and Culture Programs
• Establish best-in class partnerships with vendors and determine guidelines and procedures to ensure program needs are consistently met to provide an exceptional participant experience
• Prepare budget forecasts and manage some components of program budgets
• Conduct internal and external research projects
• Support the development and implementation procedures for Talent Management, Colleague and Culture programs
• Use data to assess, draw conclusions and make recommendations for programs and procedures
• Own relevant work packages through collaboration with multiple stakeholders to prepare for program implementation, managing deadlines, escalating issues to program owner and adjusting to changing work priorities

Communication & Reporting

• Own and coordinate communication correspondence and invitations from Talent Management, Colleague and Culture secure email boxes
• Develop and maintain documentation and communication materials
• Coordinate translation of program specific communication and presentations
• Support the development and delivery of presentations and communications
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
• Liaison with special assistants and representatives from senior executive attendees’ and guests’ offices attending programs to ensure unique needs are met
• Track confidential program data
• Access program reporting and provide reporting recommendations
• Create and manage unique registration experiences for Senior Leaders
*This role is not a facilitator, the best fit would be someone who enjoys administrator coordination support, behind the scenes work*

Must Have:

• Familiarly with hosting virtual events
• Previous experience 5-7 years supporting projects or coordinator role
• Experience with Training Programs – it could be town halls, marketing events, executive meetings
• Computer Savvy – MS Office, MS Excel
• Comfortable with Video conferencing applications – Teams, Webex, Zoom – virtual delivery tool

Nice To Have

• Experience hosting virtual training events in Webex as asset
• Expert knowledge of Webex configuration and functionality as asset
• Experience supporting training program registration, tracking and communication an asset
• Event Management – in person or virtual

Job Details



9 Months



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