Summary Of Day To Day Responsibilities:

• Provide ongoing support to end-users to ensure the successful adoption and their efficiency.
• Configure applications to meet requirements and ensure data quality and completeness.
• Train end-users on how to use the applications interpret the data generated.
• Liaise with other business and technology teams to assess and assign risk and follow up on issues identified during review of communications.
• In-depth knowledge of data strategy, governance, and integration principals.
• Prepare metrics and reporting related to the applicability and effectiveness of the program.
• Ensure that Service Level Agreements (SLAs) are being maintained.
• Troubleshoots problems using tools and routine procedures; escalates as appropriate.
• Executes scheduled maintenance routines in accordance with standard procedures.
• Documents procedures, architectural blueprints, and testing methodologies.
• Basic cybersecurity knowledge.

Must Have:

• 2- 4 years relevant Communication Surveillance experience.
• Experience with cloud technologies and architectures.
• Experience with the various electronic communication platforms and data types.

Nice To Have:

• Experience working in Compliance Technology at a Large Global Bank
• Familiarity with Behavox, Smarsh, Global Relay, Theta Lake, and Mobius vendor solutions.
• Experience with analytical concepts (e.g., Databases, Indexes, Lexicons, Scenarios, and Models )
• Experience in doing minor scripting a plus on data types and interfaces (e.g., XML, CSV, EML, API)