Operations Analyst – Fixed Income

Candidate Profile Details:

• Degree/Level of Education: Post secondary is an asset
• Certifications Required: No
• Years of Overall Experience: 0-2 years of experience (1+ years of experience is preferred)
• How will performance be measured: SLA’s and quality of work

Summary Of The Role:

• Typical Day-to-Day Responsibilities: see below
• How much time is being spent in meetings – weekly team meetings (30 minutes per week on average)
• Who are they interacting with (internal/external) – internal and external
• Will the contractor have access to any customer data? No
• Client Fixed Income Operations has an exciting opportunity where Innovation is more than a buzzword, where Talent Development is foundational and where a Culture of diversity, individuality and engagement is of primary focus. The opportunity is in the form of Lead Operations Officer, Fixed Income Settlements. Below are Accountabilities, Responsibilities and Requirements.

Accountabilities:

Innovation
• Contribute to an environment of innovation that leads to working smarter and simpler
Development
• Develop a mindset of critical thinking, risk management and understanding the needs of clients and internal business partners
Culture
• Embrace diversity, respect one another, and contribute to an environment where team members look forward to coming to work each day

Functional Responsibilities:

• Manage and resolve Fixed Income settlement exceptions in CDS and CDCC
• Perform daily CAD settlements for repo, pledge, bond, and safekeeping trades
• Investigate and resolve cash breaks and depository breaks
• Build strong relationships with all business partners locally and globally
• Liaise with regional/Global Fixed Income settlement teams for efficient cross-border settlement
• Identify opportunities for process improvements within areas of responsibility
• Coordinate documentation of processes and ensure knowledge continuity with teammates
• Identify risk in cash wire payments and escalate appropriately
• Respond to emails in all team mailboxes
• Manage individual and team request
• Cross train on all settlement desks to add depth for team coverage during staff vacations and absences
• Ad hoc requests (audit confirmations, answering queries)
• Attend team meetings
• Be involved with serviced businesses internal to Client and external vendors/providers

Must-Have Hard Skills:

• 1+ years of experience within customer service in terms of settlements, fixed income products
• MS Office Basic knowledge – Excel

Soft Skills:

• Strong communication skills (written and verbal)
• Strong time management, priority management skills
• Attention to detail and someone who is a self-starter and adaptable

Nice-To-Have:

• Canadian Depository System
• Education related to fixed income or bonds
• Knowledge of what bonds are, principal values etc.
• Banking or financial institution experience
• CSC certification

Interview process:

• 2 step, virtual and in person, 45 minutes, panel

Please note:

• AI is not used to screen, assess, or select candidates.
• This role reflects an existing vacancy at the time of posting