Operations Officer

Candidate profile details:

• Degree/Level of Education: High school diploma
• Certifications Required: N/A
• Years of Overall Experience: 2–4 years
• How will performance be measured: SLA adherence, Accuracy and quality of regulatory Fillings, Accountability and productivity metric, Ability to manage workload effectively
• Preferred/Ideal Candidate Background: 1.5+ years of progressive experience in FINTRAC EFTR regulatory reporting

Summary of the role:

• Typical Day-to-Day Responsibilities: Perform independent reviews of EFTR data discrepancy and data incompleteness, Remediate EFTR records, Validate data accuracy through reconciliation, verification, and exception handling.
• How much time is spent in meetings: Approximately 60 minutes per day.
• Who are they interacting with (internal/external) Internal
• Will the contractor have access to any customer data? Yes

Must-Have Hard Skills:

• 1.5+ years of progressive experience in FINTRAC EFTR regulatory reporting.
• Prior experience within a corporate or financial services environment.
• Proficiency with Microsoft Office Suit
• Proven ability to work independently on moderate‑to‑high complexity operational tasks with strong attention to detail and risk awareness.

Soft skills:

• Strong team player
• Proven ability to work independently on moderate‑to‑high complexity operational tasks with strong attention to detail and risk awareness.

Interview process:

• 1 round of interviews

Role Overview:

• The Operations Officer III is an experienced AML Operations professional responsible for executing and supporting moderate‑to‑high complexity EFTR regulatory reporting activities.
• This role requires strong working knowledge of EFTR requirements, data remediation, and regulatory controls, and acts as a trusted subject matter resource within the team.
• The incumbent is expected to exercise sound judgment, manage end‑to‑end remediation outcomes, and proactively identify risks, trends, and process improvement opportunities while operating with a high degree of independence.

Customer:

• Act as a key operational subject matter expert for EFTR (Electronic Fund Transfer Reporting) regulatory reporting, providing technical guidance, issue analysis, and process support within AML Operations.
• Support and contribute to the design, enhancement, and implementation of operational workflows, system changes, and process improvements to strengthen regulatory compliance and operational efficiency.
• Execute EFTR reporting and remediation activities in strict adherence to regulatory requirements, internal procedures, and control standards, ensuring accuracy, completeness, and timeliness.
• Perform advanced analysis and execution of AML reporting activities, including consolidated or aggregated reporting, where applicable.
• Proactively identify, assess, and escalate operational issues, data quality gaps, or control weaknesses, engaging appropriate partners to drive resolution and maintain service and compliance standards.
• Serve as a point of contact for complex or non‑standard EFTR matters, supporting consistent interpretation and application of reporting requirements.

Shareholder:

• Independently prioritize and manage workload to meet operational, service, quality, and productivity targets across competing deadlines and volumes.
• Execute transactions and remediation activities accurately and on time, in line with established procedures, controls, and formal or informal SLAs.
• Exercise sound discretion in handling confidential information and sensitive correspondence, escalating issues appropriately.
• Identify, manage, and escalate risk by recognizing unusual, high‑risk, or non‑standard transactions and ensuring appropriate controls and documentation are applied.
• Actively support internal/external audits and regulatory reviews, including providing explanations, supporting documentation, and operational insights; contribute recommendations to address findings or gaps.
• Maintain awareness of emerging AML / EFTR regulatory requirements, risks, and operational impacts, and support the assessment and implementation of necessary changes.
• Operate in alignment with enterprise risk management frameworks, including AML, Regulatory Reporting, and Business Continuity Management expectations.

Employee/Team:

• Contribute positively as an experienced team member, supporting a culture of quality, accountability, collaboration, and continuous improvement.
• Demonstrate strong organizational and time‑management capabilities, with the ability to manage high volumes of work under strict regulatory deadlines.
• Actively build and deepen functional expertise, sharing knowledge, best practices, and lessons learned across the team.
• Provide guidance, coaching, and informal training to less experienced team members on EFTR processes, tools, and regulatory expectations.
• Participate in cross‑training, process shadowing, and development activities to strengthen individual and team capability.
• Communicate proactively, keeping leaders and partners informed of status, risks, trends, and emerging issues.
• Promote an inclusive, respectful, and equitable work environment and act as a brand ambassador for AML Operations and the Bank.

Breadth & Depth:

• Perform highly complex, multi‑step operational activities across systems, processes, and data sources, often involving moderate‑to‑high regulatory or operational risk.
• Apply specialized EFTR and AML knowledge to resolve complex data discrepancies, assess remediation options, and support regulatory outcomes.
• Review existing processes and controls, identifying opportunities for efficiency, risk reduction, and quality improvement.
• Analyze data and trends to identify systemic issues, escalating insights and contributing to sustainable solutions.
• Interact regularly with internal partners and stakeholders; provide process and policy guidance where appropriate.
• Work scope typically spans daily, weekly, monthly, and ad‑hoc initiatives, requiring planning and adaptability.
• Recognized as a process‑level subject matter expert within EFTR Operations and generally reports to a Team Manager.

Summary of Day‑to‑Day Accountabilities:

• Perform independent reviews of EFTR data discrepancy and data incompleteness alerts triggered by regulatory and risk‑based system rules.
• Analyze source documentation (systems of record, transaction systems, physical or electronic records) to determine accurate reporting outcomes.
• Remediate EFTR records by accurately updating required data fields within reporting systems using judgment and regulatory understanding.
• Validate data accuracy through reconciliation, verification, and exception handling.
• Identify, correct, or escalate data quality issues within defined SLAs, ensuring appropriate documentation and audit trail.
• Draft and manage requests for information (RFIs) with internal partners to obtain missing or conflicting data and ensure timely resolution.
• Respond to partner inquiries professionally and efficiently, supporting end‑to‑end EFTR remediation outcomes.

Please note:

• AI is not used to screen, assess, or select candidates.
• This role reflects an existing vacancy at the time of posting.