Operations Officer

Candidate Profile Details:

• Degree/Level of Education: Post secondary – degree or diploma, financial course they took in post secondary
• Certifications Required: No
• Years of Overall Experience: years of experience (flexible)
• How will performance be measured: Productivity, how they get along with their team, are they sticking to the banks processes? etc.
• Preferred/Ideal Candidate Background: strong technical background, corporate work experience is an asset

Summary Of The Role:

• Typical Day-to-Day Responsibilities: money transactions, bring in money into clients accounts or withdrawals. High risk
• How much time is being spent in meetings – half hour huddle daily
• Who are they interacting with (internal/external) Internal
• Will the contractor have access to any customer data? YES!!!

Must-Have Hard Skills:

• Proficient in Microsoft Excel
• Familiar with Macros

Soft Skills:

• Strong communication skills (written and verbal)

Nice-To-Have

• Prior banking, financial institution, or corporate work experience
• Prior customer service experience
• Product knowledge of RSP’S, TFSA’s
• Strong technical skills or background (comfortable using various applications, can create EUC’s etc.)
• Someone who is Customer service oriented (emails, phone calls)

Interview process:

• 1 Round – Virtual

Summary Of Day-To-Day Responsibilities:

• Job Description – Registered Plans Wealth Operations Officer is responsible for the timely and accurate processing of transactions. This encompasses both financial and non-financial activities. Provides continuity of service to all clients and business partners in order to maintain or exceed our Service Level Agreement commitments and create a Legendary Client Experience.

Client Experience

• Process transactions accurately and on time
• Escalate processing issues where necessary to ensure a high level of service is maintained
• Serve clients as required – adhere to Service Level Agreements (SLA) and internal service delivery standards
• Follow firm and industry regulations and operating practices in completing and recording transactions for either the firm or clients
• Identify opportunities to improve service delivery and support process improvement initiatives

Develop and Manage the Team/Teamwork

• Participate fully as a member of the team, promote team effectiveness, and contribute to a positive work environment
• Support the team by continuously developing knowledge in own area
• Ensure adherence to all HR policies, other Bank, and Industry Codes of Conduct
• Keep others informed and up to date about the status/progress of projects and all relevant or useful information related to day to day activities

Internal Practices & Processes

• Prioritize and manage own workload to meet SLA requirements for service and productivity
• Multi-task with multiple applications
• Follow firm and industry regulations and operating practices in completing and recording transactions for either the firm or clients
• Adapt to fast paced environment/ under pressure / high volumes
• Escalate non-standard or high risk transactions or other activities as appropriate
• Ensure documentation prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
• Complete investigations – report/escalate risk issues identified or process gaps
• Know and apply system capabilities, ensure upload/download of information is completed timely and accurately
• Assist in analysis, development, testing, and implementation of operating and process improvement

Please note:

• AI is not used to screen, assess, or select candidates.
• This role reflects an existing vacancy at the time of posting.