Process Manager

Story Behind the Need:

• Business group: Canadian Banking is one of bank’s core business lines, serving millions of customers across Canada through a broad range of advice, banking, lending, payments, and digital solutions. The Canadian Banking Transformation Office plays a critical role in advancing strategic priorities, improving how the business operates, and enabling scalable, sustainable change across products, channels, operations, and support functions.
• The Transformation Office partners with senior leaders and cross-functional teams to drive business transformation, simplify end-to-end processes, improve productivity, strengthen governance, and enhance client and employee experiences.
• The team works across Canadian Banking to identify opportunities, design future-state solutions, and support execution of high-impact initiatives that contribute to the Bank’s long-term growth, efficiency, and operational resilience.
• The Process Excellence consultant supports the delivery of Canadian Banking’s transformation agenda by leading Canadian Banking Operations initiatives that improve efficiency, effectiveness, client experience, employee experience, and operational resilience across key business operations processes. Working closely with business, technology, risk, and control partners, the role drives end-to-end process mapping that supports improvement, operating model enhancements, and sustainable transformation outcomes.

Candidate Value Proposition:

• The successful candidate will have the opportunity to work within bank. We are technology partners who help the business transform how our employees around the world work. You will get to work with and learn from diverse industry leaders, who have hailed from top technology. The candidate will be able to work with the latest security technologies.

Typical Day in Role:

• Lead current-state process mapping, root cause analysis, and future-state process design to support strategic transformation priorities.
• Facilitate workshops and working sessions to align stakeholders, define problems, and design practical solutions.
• Partner with business leaders to identify, assess, prioritize, and implement high-impact process improvement opportunities.
• Support process excellence and continuous improvement initiatives across Canadian Banking Operations to simplify workflows, reduce friction, improve productivity, and strengthen controls.
• Support the development of business cases, benefits estimates, and recommendations to support decision-making.
• Develop and deliver executive reporting and presentations for relevant project/initiative governance forums
• Manage related workstreams within initiatives and workstreams, including risks, dependencies, milestones, and benefit realization.
• Promote a culture of continuous improvement, accountability, collaboration, and data-driven decision making across Canadian Banking.
• Identify opportunities and ensure the optimal sequence of waste elimination, automation & AI, and improved ways of working during process redesign
• Act as a change agent to ensure the adoption of redesigned processes and new capabilities

Candidate Requirements/Must Have Skills:

• 3-5 years of experience in process excellence, business transformation, operational improvement, consulting, project delivery, or related roles.
• Experience working in banking, banking operations, financial services, fintech, or another highly regulated environment is strongly preferred
• Demonstrated ability to assess business challenges, identify opportunities, and implement practical solutions that deliver measurable results.
• Proficiency in Microsoft PowerPoint, Excel, Word, Whiteboard and process mapping tools such as Visio or Blue Works.
• Experience developing executive presentations, dashboards, and reporting.

Nice-To-Have Skills:

• Lean Six Sigma Green Belt preferred; Black Belt, process excellence certification, or change management experience considered an asset.

Soft Skills Required:

• Excellent written, presentation, and verbal communication skills to be able to work well with technical peers and business stakeholders at different levels within the organization
• Strong decision-making, forward-thinking, forward thinking and creative problem-solving skills to anticipate and respond quickly to technological/market influences
• Ability to work as part of a team, as well as work independently or with minimal direction
• Execution driven – Proven ability to take ownership, push work forward, and deliver high quality results on schedule and on budget.

Education:

• Undergraduate degree in Business, Operations, Engineering, Finance, Economics, or a related discipline.

Best VS. Average Candidate:

• Best candidate is process savvy and stakeholder aligned.
• Brings solid experience working within structured processes, effectively aligning stakeholders across teams, and navigating complex financial institutions with confidence.
• Demonstrates a naturally curious mindset and is highly coachable, adapting quickly to feedback and new ways of working
• End product ownership.
• Demonstrates strong accountability for delivering complete, high quality end products and clearly identifying who provides each input or output throughout the process.
• Ensures practical, actionable deliverables that meet expectations and support downstream teams.
• Client centric mindset.
• Someone who is deeply focused on client needs, ensuring alignment, practical delivery, and strong stakeholder engagement.
• Best candidate is someone who delivers process excellence outputs such as process maps, current state assessments, and target state blueprints.
• Successful execution of transformation initiatives and realization of business benefits.
• Strong stakeholder engagement and adoption of process changes.
• Contribution to the advancement of process excellence capabilities and continuous improvement culture across Canadian Banking.

Candidate Review & Selection:

• 2 rounds: 1st round: VP, senior managers, or Directors – 45 mins – Online – Experience check, talk about yourself, and scenario-based questions.
• 2nd round – SVP – 45 mins – Online – Cultural fit and scenario-based questions.

Please note:

• AI is not used to screen, assess, or select candidates.
• This role reflects an existing vacancy at the time of posting.