Product Owner

Story Behind the Need:

• Business group: Credit Cards
• Project: Credit Card Engagement Squad. Working on Engagement program.
• As Manager, Credit Card Engagement & Retention, you will play a critical role in enabling the successful delivery of client engagement initiatives by driving day-to-day execution, orchestration, and operational excellence across the engagement squad.
• Reporting to the Senior Manager, Credit Card Engagement & Retention, you will ensure seamless coordination across workstreams, strengthen delivery discipline, and support the execution of engagement strategies that enhance the client experience and drive business results. This role is ideal for a strong operator who excels at bringing structure, alignment, and momentum to complex, cross-functional initiatives.
• Reason: Additional support

Candidate Value Proposition:

• Join a purpose-driven, winning team that thrives on results and fosters an inclusive, high-performance culture.

Typical Day in Role:

• Enable squad effectiveness and focus:
o Support the Squad Lead by taking ownership of day-to-day coordination, allowing focus on cross-squad strategy, prioritization, and dependency management
o Proactively identify risks, bottlenecks, and execution gaps to ensure smooth delivery and maintain focus on strategic priorities
• Drive cross-workstream alignment and orchestration:
o Ensure the 3 core workstreams (Marketing, Data & Analytics, Digital) operate as a coordinated unit, fostering alignment on priorities, timelines, and outcomes
o Break down functional silos by facilitating regular alignment forums, shared planning, and transparent communication
• Standardize and enforce delivery discipline:
o Establish and maintain standardized marketing workback schedules, with clear guardrails tailored by campaign type
o Monitor adherence to timelines and proactively escalate risks to ensure on-time, high-quality delivery
• Project manage complex, cross-functional initiatives:
o Lead end-to-end execution of initiatives involving Technology, Marketing, Risk, Operations, and Finance
o Coordinate deliverables, manage dependencies, and ensure alignment across all stakeholders
• Execute business routines and performance tracking:
o Run structured business routines (e.g., stand-ups, delivery checkpoints, stakeholder updates) to maintain momentum and visibility
o Track initiative progress, campaign readiness, and key performance indicators, surfacing insights and actions
• Support campaign execution and optimization:
o Partner with Marketing, Analytics, and Product teams to support the launch and optimization of targeted engagement campaigns
o Ensure operational readiness across eligibility, audience selection, and execution logistics
• Facilitate stakeholder alignment and communication:
o Act as a central point of coordination across teams, ensuring clarity on roles, timelines, and deliverables
o Prepare clear, concise updates for leadership to support informed decision-making
• Foster a collaborative and accountable team culture:
o Promote a culture of accountability, transparency, and continuous improvement across workstreams
o Reinforce disciplined ways of working that support scalability and consistency

Must have skills:

• 3+ years of experience as Product Owner/ Product Manager in Product Management, strategy, Marketing, Payments or Credit Cards.
• Previous experience as Squad Lead by taking ownership of day-to-day coordination, allowing focus on cross-squad strategy, prioritization, and dependency management
• Recent experience with Product management skills and worked on complex, cross-functional initiatives.
• Experience working in cross-functional teams within a matrixed organizatio

Nice to have:

• Familiarity with Agile methodologies and squad-based delivery models
• Previous experience with the Banks and financial institutions with understanding of credit card products

Soft Skills Required:

• Strong project management and organizational skills, with the ability to manage multiple priorities and timelines
• Proven ability to coordinate complex initiatives and align diverse stakeholders
• Excellent communication skills, with the ability to distill complex information into clear, actionable updates
• Strong problem-solving skills, with a proactive approach to identifying and resolving issues
• High attention to detail and commitment to execution excellence
• Ability to build relationships and influence without direct authority
• Solid analytical mindset, with the ability to track performance and translate insights into actions

Education:

• Bachelor’s Degree required

Best VS. Average Candidate:

• The ideal candidate needs to have recent experience Product Owner / Product manager within Marketing, Payments, Product Management, or related roles. Excellent communication skills with proven ability to coordinate complex initiatives and align diverse stakeholders is critical for the role.

Candidate Review & Selection

• 1-2 rounds:
o 1st – MS Teams: 30 minutes – with Hiring Manager
o 2nd – MS Teams: 30 minutes – with Hiring Manager and Director

Please note:

• AI is not used to screen, assess, or select candidates.
• This role reflects an existing vacancy at the time of posting.