Description:

• Under the Operations Manager’s supervision, this project coordinator essentially prepares files to ensure the seamless creation of memoQ packages and project wrap up tasks.
• The coordinator will also, as required, ensure end-to-end tracking of translation projects in Flowfit, collaborate with internal clients to establish their translation needs, ensure quick, efficient, and error-free processing of requests, work closely with team leaders and the other coordinators to assign work in-house or to service providers, and offer excellent customer service.

Responsibilities:

• Support other project coordinators according to ever changing needs.
• Prepare projects/documents for use in our CAT tool (memoQ).
• Process translation, update and approval requests made through the request management tool (Flowfit); assist requestors as needed.
• Wrap up projects in Flowfit, align document pairs in memoQ as needed, and upload to translation memories.
• Assess requests, ensure they contain all required information, assign them to an internal team or a service provider according to workload, costs, budgets, and deadlines.
• Work with internal clients to establish their needs, manage their expectations, and inform them of SLA and costs (as applicable).
• Act as resource for internal clients and Translation Services team members with respect to project coordination, request processing, request management tool, and billing issues.
• Execute process improvement projects; document and implement best practices.
• Establish and develop solid relationships with assigned translation team’s leader, business partners, service providers, and colleagues.
• Coach internal team, service providers and internal partners on using the request management tool (Flowfit), as needed.
• Complete other tasks as requested.

Qualifications, requirement and work experience:

• At least 2 years of project coordination/management experience in a structured translation environment
• Work experience with Flowfit and memoQ or similar RMS and CAT tool.
• Demonstrated customer service skills
• Works to create a sense of teamwork, openness and communication
• Ability to work under pressure and with minimal supervision
• Excellent organizational skills and attention to detail
• Analytical skills: problem resolution, process improvement, etc.
• Computer skills with the MS Office suite
• Proficiency in French and English (written and oral)
• University degree or diploma in translation or related field, a definite asset