Story Behind the Need:

• Business Group: IS&C – Global Security Services is seeking a Program Manager to manage the Customer Authentication Management System Project which is currently in the initial phase.

Candidate Value Proposition:

• The successful candidate will have the opportunity to be extended for another long-term contract and will have the opportunity to work with multiple teams and levels within the Bank.

Daily Responsibilities:

• Financial management on the overall program
• Co-ordinate efforts from business, security and technology teams.
• Create project plans for the different projects, ensuring the major milestones are being met
• Communicate regularly with various stakeholders on the progress made for various projects in the pipeline
• Manage escalations, delays, conflicts and drive the program to completion
• Plan various implementations in accordance with the timelines, communicate challenges/delays, if any, to the appropriate stakeholders early

Candidate Requirements/Must Have Skills:

• Program Manager – 3+ years of experience
• Strong understanding Program financials (high-level forecasting, budgeting, etc.) – 5+ years of experience
• Managing a very complex matrix organization (work with multiple teams, stakeholders and processes, and bring everything together to deliver) – 3+ years of experience
• PMP designation
• Experience with Customer Authentication (Authenticating banking customers onto our digital platform – ForgeRock) – 3+ years of experience
• FI/Banking/Insurance Company Experience (Big 5 Banks preferred)

Soft Skills:

• Stellar Communications Skills – verbal & written (working with Executives, Stakeholder & Clients)
• Flexible and adaptable
• Result oriented
• Proven delivery

Nice to Have:

• SmartStream
• Experience with ForgeRock or any similar customer authentication management system within banking or FI or Insurance
• Experience with Vendor Management
• Experience creating Business Cases
• MBA
• Spanish Speaking

Degrees:

• Bachelor’s degree in Computer Science or similar field