ScrumMaster – Jira & Confluence

ScrumMaster – Jira & Confluence

ProViso Consulting

Story Behind the Need:

• Business group: Cards Global Technology Products
• Group: CGTP – Currently overseeing a large migration project regarding client customer credit card information. A part of the Tsys program. The team is overseeing part of the migration into a new system.
• CGTP is split into six domains within the group. The team is considered the Servicing Team which helps customers with the card life cycle and any additional products.
• Scrum master is required for high fast-paced, challenging environment.
• Purpose of Job: The ScrumMaster is responsible for driving team effectiveness by identifying and removing impediments, supporting the team, and encouraging practices in accordance with agile principles. The ScrumMaster is empowered to introduce better ways to drive team productivity. They guide the team by embodying agile values, facilitating ceremonies and supporting a culture of continuous improvement and shared practices. The incumbent will actively participate in developing and maintaining a high-performing, self-organizing team.

Candidate Value Proposition:

• The successful candidate will have the opportunity to work within client. We are technology partners who help the business transform how our employees around the world work. You will get to work with and learn from diverse industry leaders, who have hailed from top technology.

Typical Day in Role:

• The expectation for the contractor to plan weekly sprints and daily stand-ups. Communicate with the team to determine any issues/blockers as well as communicating project updates with management.
• As a ScrumMaster you will ensure the team enacts the agile principles, values and framework:
o Provide support to teams using a servant leadership style
o Coach the development team and help lead and ensure the is fully adopted and understood – Inculcate core agile values of focus, commitment, respect, openness and courage into the team ground rules through leading by example
o Assess and coach the team to higher levels of performance, tracking acceleration metrics- Guide the development team on how to integrate agile ceremonies and values into daily work.
o Encourage an environment where open communication and collaborative problem solving can pave the way for faster removal of any impediments and where the impact of mistakes can be minimized through early detection, making them into learning opportunities
o Engage with the team and technical SMEs to identify technical debt risks and develop approaches to remediate.
• Implement and promote use of agile methodology within the team:
o Facilitate agile ceremonies including iteration planning, iteration review, retrospectives, and daily standups- Create a forum for discussing vision, goals, and Product Backlog items amongst the team – Apply techniques for effective workflow visualization and management (e.g. Kanban or Scrum Boards)
o Identify, manage, and help mitigate issues and risks, with particular emphasis on timely removal of impediments for the team and/or directing obstacles to appropriate owners for quick resolution
o Facilitate identifying and enacting improvement strategies to increase the productivity of the team and quality of deliverables – Ensure team execution and delivery to committed sprint work
o Maintaining the momentum of the initiative and upholding a sustainable pace of delivery; track agile metrics to provide statistical proof of momentum and sustainability
o Understand long-term product planning/ roadmap and help inform development teams to create quicker gains for the benefit of the end user
o Ensure that proper lightweight documentation (captured in artifacts such as program vision statement, program backlog, program roadmap, release plan, sprint backlog, and increments) is prioritized and added to the team backlog of work- Compliance with client policies and procedures for project delivery
• Develop and nurture strong partnering relationships with Product Owner/Business Sponsor and stakeholders:
o Develop strong partnership with the Product Owner to gain strong understanding of objectives, sustain open dialogue to manage product backlog efficiently
o Influence a wide range of stakeholders (business, compliance, Legal, IT, etc.) to remove impediments and maximize team output
o Support and educate the Product Owner on agile principles and practices to preserve the team from external pressures which may inhibit its productivity
• Contribute to building organizational capability and expertise on agile adoption:
o Lead and coach the organization in its agile adoption, sharing successes, artifacts, and experience to accelerate the transition to new delivery models
o Communicate effectively across diverse audiences within and outside of the development team (Stakeholders, Executives), acting as a champion of the agile methodology
o Partner with Agile Coach and other agile teams to share findings, best practices, and resources to help mature the organization agility

Candidate Requirements/Must Have Skills:

• 5+ years of technical experience
• 3+ years of People Management experience and/or leading large cross-functional/cross-regional teams on major organizational projects, preferably in an agile work environment
• Previous experience with Jira/Confluence and Excel

Nice-To-Have Skills:

• Credit cards/lending domain knowledge is an asset
• Project Management experience with a strong understanding of agile project management principles and practices coupled with working experience as a ScrumMaster in a recent project/initiative
• Individuals may have ScrumMaster Certification (CSM)

Soft Skills Required:

• Strong communication and collaboration skills to work effectively in a team environment.
• Excellent written, presentation, and verbal communication skills to be able to work well with technical peers and business stakeholders at different levels within the organization.
• Strong decision-making, forward-thinking and creative problem-solving skills to anticipate and respond quickly to technological/market influences.
• Ability to work as part of a team, as well as work independently or with minimal direction.
• Strong technical aptitude, communication and organization skills required.


• Bachelor’s Degree in computer engineering, business, Information sciences or other related field

Best VS. Average Candidate:

• The best candidate is someone with excellent interpersonal skills, communication (written and verbal), a sense of accountability, and initiative. Ideally, this individual would be someone with the mindset to address challenges head-on and have a strong drive to problem-solve. (They advised they are not looking for someone passive.

Candidate Review & Selection:

• 1 round – MS Teams Video Interview – 30-60 minutes – with HM and Technical Panel

Job Details



3 months



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