Story Behind the Need:

• Business group Business Transformation, Commercial – Own the salesforce platform for commercial banking, work closing with other business lines, on the client onboarding and landing space.
• As the Senior Product Manager, Salesforce/nCino (a SAAS platform), you will contribute to the overall success of the Digital Transformation of the Business Banking/Retail & Small Business. roadmap and drive a dedicated backlog with partners in, Business Banking, Retail & Small Business, Operations, and Engineering.
• You will oversee the rollout of an industry leading digital experience, and be responsible for engaging stakeholders, incorporating feedback from participants, prioritizing key features and experiences, and more.
• You will be responsible to partner with the Salesforce/nCino Vendor, other product managers, functional SME’s, bank stakeholders, software engineers, and designers, to translate the user journeys into actionable, prioritized backlog deliverables and follow through to delivery.
• Critical to success in this role is the ability to build strong relationships with partners (both internal and external) and lead large-scale, multi-faceted programs.
• This role ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Candidate Value Proposition:

• This candidate has the opportunity to not only work with a top 5 Canadian bank
• We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!
• We provide you with the tools and technology needed to create meaningful customer experiences
• You’ll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
• We hire you for your talent not just a job so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole

Daily responsibilities:

• Leader in agile product management to prioritize effectively and manage inter-dependencies across key scrum teams
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Prioritizes and manage a dedicated backlog with partners across Commercial, Retail & Small Business, Engineering and Operations Partners closely with the Salesforce/nCino Vendor and Engineering to ensure a user experience across client segments that is logical, engaging, and accessible
• Partners closely with business stakeholder teams to ensure an effective operating and delivery model
• Uses data to drive decisions, building hypotheses, testing and iterating, including planning for the right incorporation of data and analytics strategies into roadmap
• Maintains a prioritized backlog, supports the creation of detailed user stories, and participates in sprint planning and review activities. Engages day to day with the scrum teams, clarifying questions and helping with decision making.
• Plans for and considers reusability of Canada components in other markets across the Bank’s International footprint.
• This will be a Technical Product leadership role
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with bank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Must have:

• 8-10 years experience as a Senior Product Manager/Owner, building customer facing digital products and salesforce experience with sales and service cloud or FSC cloud.
• 8-10 years of experience managing a technology product or a digital journey end to end, from inception to delivery
• 8-10 years of experience working in multiple functional areas such as Agile/Scrum environment

Nice to have:

• Strong understanding of the Retail/Small Business or Commercial Banking business lines including policies and processes, servicing models and products

Soft skill:

• Ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions
• Ability to work as part of a team, as well as work independently or with minimal direction
• Good time management and organizational skills to effectively manage high-scale project
• Integrity, high attention to detail, thoroughness and accuracy are critical to ensure quality outputs.
• Solid organizational and time management skills to manage competing activities within short time frames.
• The incumbent requires self-initiative, resourcefulness and strong organizational ability to manage a diverse range of projects.
• Master of identifying and solving ambiguous problems to drive customer and business value
• Excellent organizational and analytical skills with strong attention to detail
• Curious and experimental mindset to drive innovation
• Great verbal and written communication skills, with the ability to engage and influence stakeholders at different levels in the organizations
• Ability to build trusted relationships, instill confidence and influence stakeholders

Education and Certifications:

• Engineering, Computer Science or Business degrees considered an asset

Best vs. Average Candidate:

• The ideal candidate is someone with sales service cloud or FSC experience within a Canadian banking environment. The ideal candidate is someone with all the soft skills.

Interview:

• 2 rounds:
o 1 round – -30 minutes – Virtual (Technical & situational questions) with Hiring Manager & Director or Product manager.
o Team will be assessing both soft skills and technical skills
o 2 round – 30 mins – Virtual – Case study validating the first interview and narrowing down in case there are multiple candidates. Behavioural questions with Hiring manager, and Director