Service Level Objective Lead – SRE

Service Level Objective Lead – SRE

ProViso Consulting

Story Behind the Need:

• Business group: Performance Testing
• Project: Performance Testing is seeking a Service Level Objectives Lead to refine SLO (Service Level Objective) standards and process, work with each Service Owner to validate and update SLO’s for key portfolios, leverage and improve service availability data using tools such as Dynatrace and Splunk, and Create consolidated CIO Level SLO Dashboard
• Reason for request: Project

Candidate Value Proposition:

• The successful candidate will not only have the opportunity to gain valuable experience at a top 5 Canadian bank, but also get exposure to some of the top tools in the space, while having a direct impact on high visibility work

Typical Day in Role:

• Refine SLO (Service Level Objective) standards and process
• Work with each Service Owner to validate and update SLO’s for key portfolios
• Leverage and improve service availability data using tools such as Dynatrace and Splunk
• Create consolidated CIO Level SLO Dashboard
• Drive the development, management, and refinement of Service Level Objectives and error budgets with senior development and business leads to inform investment decisions and deliver excellent customer and employee solutions
• Lead prioritization of reliability features and contribute to the design, development and delivery of effective tooling, alerts, and automated responses to identify and address reliability risks
• You have a flare for communicating and participating in discussions with technical and business partners.
• You will work directly with our Software Engineering teams to drive improvements in resiliency and stability through data driven analytics and Service Level Objectives.

Candidate Requirements/Must Have Skills:

• 10+ years of experience documenting Business Processes and Service Level Objectives
• 5+ years of experience within banking – deep understanding of banking business processes

Nice To Have Skills:

• Strong understanding of SRE, service management principles, Service Level Objectives and measuring resiliency – demonstrated in at least 2 recent projects
• 10+ years of experience in a similar Business Analyst type role within IT, or working on technology related projects

Soft Skills:

• You have a flare for communicating and participating in discussions with technical and business partners
• Self-starter that actively engages issues seeking resolution, ability to meet dynamic changes on prioritization
• Excellent communications skills to coordinate with high ranking individuals internally (Sr Manager and Director level generally)
• Ability to manage assigned tasks and expectations without direct instruction or oversight
• Fast, adaptable learner who can hit the ground running
• Ability to work well under pressure while demonstrating strong professionalism
• Strong investigation, prioritization, and organization skills
• Candidate must have an open mind when it comes to approach, and be able to assess each situation separately
• Must be able to collaborate closely with a team at times, while also being capable of holding themselves accountable to meet individual deadlines without hand holding

Degrees or Certifications:

• Bachelor’s degree in a technical field such as computer science, computer engineering or related field required

Candidate Review & Selection:

• 1 Step Process: Interview with Hiring Manager

Job Details

7328

Contract

10 Months

Scarborough

 





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