Summary Of Day To Day Responsibilities:

• IT Service Management – Design and implement solutions following established IT Service Management policies and standards. Ensure delivered solution enables the organization to manage incidents, problems, changes and service requests with respect to risk, cost, control, IT governance, compliance and business performance objectives.
• Provide technical and thought leadership in both system integration as well as application development and promote best practices in these areas.
• Work closely with clients, project managers, and systems management team to clearly define scope of work and provide accurate cost/schedule estimates.
• Review internal artifacts and deliverables received from vendor partners to ensure they meet solution requirements.
• Lead/contribute in architecture, design & code reviews of IT Service Management solutions.
• Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and lead the resolution efforts.
• Perform off-hours maintenance and deployments for system releases and provide 24×7 support to maintain service availability.
• Code deployment in 15 instances of ServiceNow

Must Have:

• Systems administrator experience with service now – 5+ years
• CSA certification
• Strong communication skills

Nice To Have

• Development experience
• Banking experience
• ITIL v4