Story Behind the Need:

• Business Unit: Global Compliance & Anti Money Laundering Change Management is currently overseeing several modernizations to the existing Compliance & AML Program.
• Project: The successful candidate will be creating and designing training content for ongoing projects specifically for internal employees.

Candidate Value Proposition:

• The successful candidate will have the opportunity to work with a large scale and fast paced training project for one of Canada’s big 5 banks.

Typical Day in Role:

• Design and Develop Training Programs: Create comprehensive training courses tailored for employees, ensuring content is relevant, engaging, and aligned with organizational goals.
• Conduct Needs Assessments: Collaborate with stakeholders to identify training needs and gaps, using surveys, interviews, and performance data to inform course development.
• Facilitate Training Sessions: Deliver training sessions through various formats, including in-person workshops, virtual classrooms, and e-learning modules.
• Evaluate Training Effectiveness: Implement assessment tools and feedback mechanisms to measure the impact of training programs, making data-driven improvements as needed.
• Stay Updated on Industry Trends: Continuously research and integrate best practices and emerging trends in change management and training methodologies.
• Collaborate with Subject Matter Experts: Work closely with internal and external experts to ensure training content is accurate, up-to-date, and reflective of current industry standards.
• Manage Training Resources: Oversee the development and maintenance of training materials, including manuals, guides, and multimedia content.
• Support Change Management Initiatives: Provide guidance and support to change managers during the implementation of change initiatives, ensuring they have the necessary skills and knowledge.
• Report on Training Outcomes: Prepare and present reports on training activities, outcomes, and recommendations to senior management and other stakeholders.

Candidate Requirements/Must-Have skills:

• 8+ year experience as Learning and Development Professional
• Expert level experience using MS Suite, Camtasia, SharePoint design and other content creation software
• Hands on experience designing training materials and developing learning assets and artifacts

Nice-To-Have Skills:

• Prior Financial Institution Experience
• Bilingual English/Spanish or English/French
• Prosci Change Management Certification or other Change Management designation.

Soft Skills:

• Strong Communication skills, working closing with stakeholder
• Interpersonal skills are key for this role, the candidate will be working closely with the team
• Flexible and adaptable, able to adjust training programs based on feedback and changing organizational needs.

Education/Experience:

• Bachelor’s degree in a related field

Best vs Average:

• The ideal candidate would have strong development and design experience particularly in a Financial Institution. Soft Skills will be key for this position – communication, team work, and flexibility will be highly valued. This candidate would need to be used to working in a fast moving environment where changes are common.

Candidate Review & Selection

• Initial 1st round interview – hiring manager (1 hour)
• 2nd round interview – 45 to an hour