UX Designer

Candidate profile details:

• Degree/Level of Education: Undergraduate degree or equivalent work experience
• Certifications Required: No
• Years of Overall Experience: 5-7 years
• How will performance be measured: quality of work, deadlines
• Preferred/Ideal Candidate Background: Good writing skills, great communication skills, UX writing skills, mobile experience, have to be able to go with the flow – be able to make changes on the fly

Summary of the role:

• Typical Day-to-Day Responsibilities: see below JD
• How much time is being spent in meetings: 30%
• Who are they interacting with (internal/external) – both
• Will the contractor have access to any customer data? NO!!!!

Must-Have Hard Skills:

• Advanced writing, editing, and proofreading skills with mastery of English. – 5 years
• Proven ability to create audience-focused content that simplifies complex concepts.
• Strong strategic content planning and stakeholder management skills, with experience aligning content to business and brand objectives.

Soft Skills:

• Willingness to collaborate
• Self-motivated, flexible, organized and accountable
• A passion for great experience design

Nice-To-Have:

• FI experience
• Public Site experience
• Mobile experience
• Familiarity of Figma

Senior Content Designer:

• Deliver content designs for multiple projects by creating, evaluating, and modifying the language used on tools, apps, prototypes and websites. Conduct ideation sessions, develop concepts and innovate using design thinking methodologies.

Responsibilities:

• Conceptualize, design and execute future-state and near-term cross channel content experiences
• Writing, editing and proofreading skills
• Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
• Apply user-centered design methodologies to ensure content is accessible and based on customer needs
• Participate in all phases of the product development lifecycle, including product ideation and definition, user research, feature team scoping/planning, estimating effort, design, post-launch evaluation and stakeholder communication
• Collaborate with Experience Design Leads, Product Owners and engineers to develop the best solution for customers.
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate.
• Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
• Participate in cross-functional / enterprise / initiatives as a content design expert helping to identify risk / provide guidance for complex situations
• Conduct internal and external content projects; support the development/ delivery of presentations / communications to management or broader audience
• Acts as a subject matter expert within their own area of specialty or a resource for others integrating the broader organizational context into advice and solutions within own area
• Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
• Independently performs tasks from end to end
• Takes direction from Content Design Lead, and aligns with Product Owner, Tech Leads, Experience Design Lead, and Control Partners

Education and experience:

• Undergraduate degree or equivalent work experience
• 5+ years of experience, preferably in digital, conversation or content design
• Experience in a design-related discipline (industrial design, user-centred design, visual design, design strategy, design management, human factors, psychology, human-computer interaction, etc.) is a major plus

Interview process:

• 2 ROUNDS – VIRTUAL

Please note:

• AI is not used to screen, assess, or select candidates.
• This role reflects an existing vacancy at the time of posting.