Candidate profile details:

• Years of experience: 3-5 years of relevant experience
• Reason for request/why opened: backfill
• Interaction with Stakeholders: 25%
• Team Size: 5-6 people
• Project: specifically, Client insurance – be overseeing and executing some of the research projects.
• Selling Point of the position: well-balanced, collaborative team – sharing knowledge and great team culture. Able to work on impactful projects
• How will performance be measured: deliverables, quality, deadline, stakeholder management, project management and communications
• Best vs Average Candidate: sufficient exp as a researcher role in the past, FI industry exp, very strong foundation Human Centered Design or relevant education in this field, strong research knowledge

Department Overview:

• The Human Centered Design (HCD) team within bank’s Digital Channels is responsible for the user experience of customer-facing (and increasingly employee-facing) digital touchpoints for banking, investing, and insurance, across websites, and smartphone, smartwatch and tablet apps.
• The Design Research team within DCX enables evidence-based strategy and design decisions through the execution of human factors research methods and skillful communication of the latest findings.
• The Design Researcher conducts user research and evaluation, enabling exceptional user experience across bank’s digital touchpoints.

Job Accountabilities:

• Collaboration: working with experience strategists, designers, and business stakeholders to understand and support their research needs
• Research design: defining research questions, creating the research approach and participant recruitment plan, and selecting appropriate methods of data collection and analysis
• Research preparation: creation of participant screeners; recruiting from internal employee panels or working with vendors to recruit external participants; creating research protocols
• Data collection: conducting design research methods including observation/ethnography, diary studies, user interviews, usability testing, card sorting, etc.
• Analysis: utilizing qualitative and quantitative approaches to make sense of the data collected
• Reporting: translating findings into easily understandable insights used to drive ideation and inform design, in diverse formats including experience maps, usability test reports, personas, etc.

Must have:

• Deep knowledge of and experience with User-Centered Design and Human Factors research methods
• Strong communications skills: written, oral, and graphical
• Strong project management skills with ability to balance tasks spanning multiple studies
• Undergraduate degree is required in psychology, anthropology, computer science, industrial engineering, human factors, human-computer interaction or a related field

Nice To Have:

• Graduate degree preferred
• FI industry exp
• Knowledge of inferential statistics and familiarity with statistical analysis software (e.g., R, SAS, SPSS) is an asset