Vendor Manager – Ariba

Vendor Manager – Ariba

ProViso Consulting

Job Description:

• The Infrastructure Technology Solution (ITS) Cloud Vendor Portfolio team will bring a unified approach to managing our Cloud Infrastructure Technology vendors. Reporting to the Senior Vendor Manager, ITS Cloud Vendor Portfolio, the successful candidate will drive best in class vendor management and governance through all stages of the agreement lifecycle, in alignment with relevant client frameworks/methodologies and in support of business and enterprise objectives.

Key responsibilities:

• Manage multiple vendor relationships for the ITS Cloud Vendor Portfolio supporting the business’ strategic goals and objectives
• Drive new engagements and contract renewals to completion by working with internal partners (Legal, Sourcing, Contracts, TPRM, Risk Partners) and business partners to ensure contracts and agreements maximize value, meet business objectives, regulatory requirements, mitigate risks and meet the client policies and standards; coordinate Expense Approval processes
• Facilitate all phases of the Third Party Risk Management Lifecycle, and ensure compliance with TPRM Policy, Standard and Framework
• Accountable and responsible for timely completion of Third-Party Inherent Risk Assessments for new/changing third party relationships and other required assessments and deliverables, including review/approval from key stakeholders
• Accountable and responsible for monitoring vendor performance and risk, via reporting/dashboards/governance routines
• Accountable and responsible for risk and issue management, escalating and tracking vendor issues per TPRM Issue management requirements, partnering with the business to drive remediation plans on non-performing metrics or issues
• Ensure strong understanding of contractual terms and conditions, and their commercial implications to the business in order to effectively manage vendor agreement(s) and relationship(s) and ensure adherence to contractual requirements
• Accountable for the quality of advice and support provided to the business and achievement of the lines of business overall objectives in relation to the vendor
• Lead the assessment/development and/or assessment of SLA’s, standards, policies, procedures and compliance monitoring plans that maximize customer satisfaction, decrease risk and/or mitigate to the maximum of availability, efficiency and effectiveness
• Collect/Review/Assess audit documentations (i.e. SSAE16, SOC I/II, SIG) and determine next steps for remediation of gaps
• Ensure organized storage of evidence of all activities for audit readiness
• Ensure timely response to and satisfactory results for Internal and External audit requests
• Support invoice processing where applicable; may include billing, invoicing, rebates, performance/penalty adjustments and internal charge backs, where appropriate
• Monitor vendor spend (costs), proactively identify opportunities to improve cost effectiveness and trends against budget forecasts
• Ensure strong understanding of the Bank’s vendor management tools including SAP Ariba and Coupa Risk
• Lead the development and implementation of proactive strategies and tactics in managing issues and relationships Internal
• Build/foster solid relationships and organizational alignment with our business, sourcing, legal and contract partners, ensuring communication channels exist, attending/facilitating meetings and participating in working sessions
• Develop proposals/recommendations related to vendor services and practices in connection with the vendor(s)
• Work closely and effectively with assigned business partners to ensure their requirements are met
• Deal with a range of complex issues and policies in the management of the vendor(s)
• Work closely with vendor analyst(s) and provide thought leadership Job Requirements
• Highly professional with established relationship building and previous Vendor Management experience and/or working with third parties
• Ability to manage multiple Vendor relationships simultaneously for same or different business partners
• Good working knowledge of sourcing process and methodology
• Excellent communication, presentation and negotiation skills; Experience in communicating with executive stakeholders (e.g. AVP, VP level executives)
• Excellent documentation skills; understands the importance of organized evidence storage to ensure audit readiness
• Ability to build effective working relationships with internal and external partners at all levels
• Strong project management, organization and time management skills
• Ability to work well under pressure and within tight timelines
• Ability to multitask and manage competing priorities effectively
• Demonstrated influencing, negotiation, analytical and presentation skills
• Drive and determined attitude to flawless execution
• Demonstrated stakeholder/relationship management and networking skills
• General knowledge of the client organizational structure including main business groups and their functions
• Demonstrated proficiency with Microsoft Word, Excel, and PowerPoint
• Passionate for technology, understand market / industry trends and issues for IT infrastructure
• Exposure to IT infrastructure, service delivery and IaaS/PaaS/SaaS would be an asset

Must have:

• Excellent communication skills (with internal and external stakeholders)
• MS Office
• Vendor Management experience

Nice to have:

• Ariba
• Previous client experience

Job Details



12 Months



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