Vendor Manager – Third Party Risk Management

Vendor Manager – Third Party Risk Management

ProViso Consulting

Job Description:

• Manage multiple vendor relationships for North American Contact Centers, ATM, and Customer Assistance supporting the business’ strategic goals and objectives across ITSS’ North American footprint
• Facilitate phases of the Third Party Risk Management Lifecycle, and ensure compliance with TPRM Policy, Standard and Framework
• Accountable and responsible for timely completion of Third Party Inherent Risk Assessments for new/changing third party relationships and other required assessments and deliverables, including review/approval from key stakeholders
• Accountable and responsible for monitoring vendor performance and risk, via reporting/dashboards/governance routines
• Accountable and responsible for risk and issue management, escalating and tracking vendor issues per TPRM Issue management requirements, partnering with the business to drive remediation plans on non-performing metrics or issues
• Manage timely renewal of all contracts; Participate in/facilitate contract renewal and negotiation process, working with internal partners (Legal, Sourcing, Contracts) as well as business partners to ensure contracts and agreements maximize our values, meet business objectives, regulatory requirements, mitigate risks and meet the client policies and standards
• Ensure strong understanding of contractual terms and conditions, and their commercial implications to the business in order to effectively manage vendor agreement(s) and relationship(s) and ensure adherence to contractual requirements
• Accountable for the quality of advice and support provided to the business and achievement of the lines of business overall objectives in relation to the vendor
• Ensure organized storage of evidence of all activities for audit readiness
• Ensure timely response to and satisfactory results for Internal and External audit requests
• Ensure strong understanding of the Bank’s vendor management tools including SAP Ariba and Coupa Risk
• Lead the development and implementation of proactive strategies and tactics in managing issues and relationships
• Build/foster solid relationships and organizational alignment with our business, sourcing, legal and contract partners, ensuring communication channels exist, attending/facilitating meetings and participating in working sessions
• Works closely and effectively with assigned business partners to ensure their requirements are met
• Deals with a range of complex issues and policies in the management of the vendor(s)

Department Overview:

• As part of the Innovation, Technology and Shared Services (ITSS) organization, the ITSS Vendor Management Office (VMO) accountable for managing third party relationships/engagements, and ensuring compliance with Third Party Risk Management Policy, Standard and Framework across US and Canada.
• The ITSS VMO is responsible for supporting the Line of Business owners throughout the end-to-end Third Party Risk Management Lifecycle, including supporting strategic review of vendor products/services and driving value through negotiation and ongoing management of relationships, managing activities such as timely completion of all Third Party Risk Management Risk Assessments, managing and driving timely renewal of contracts, monitoring performance to contract requirements and expectations, ensuring governance routines and ongoing monitoring activities are implemented commensurate with the risk of the engagement, ensuring audit and regulatory compliance and keeping abreast of industry trends and developments to ensure that our vendor relationships deliver optimal results and provide excellent support to the ITSS organization in all aspects of the relationship.

Job Requirements:

• Professional with established relationship building and previous Vendor Management experience and/or working with third parties
• Ability to manage multiple Vendor relationships simultaneously for same or different business partners in North America
• Good working knowledge of sourcing process and methodology
• Excellent communication, presentation and negotiation skills
• Excellent documentation skills; understands the importance of organized evidence storage to ensure audit readiness
• Ability to build effective working relationships with internal and external partners at all levels
• Strong project management, organization and time management skills
• Ability to work well under pressure and within tight timelines
• Ability to multitask and manage competing priorities effectively
• Demonstrated stakeholder/relationship management and networking skills
• General knowledge of the client organizational structure including main business groups and their functions
• Displays a ‘can do’ attitude and looks for solutions
• Demonstrated proficiency with Microsoft Word, Excel, and PowerPoint

Must have:

• 2+ years of IT Vendor Management experience
• Experience using SAP Ariba and Coupa Risk
• Good working knowledge of sourcing process and methodology
• Proficiency with Microsoft Word, Excel, and PowerPoint
• Excellent communication, presentation and negotiation skills

Nice to Have:

• Experience using SAP Ariba and Coupa Risk

Job Details



8 months



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